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skid steer and compact track loaders underground - hard rock wheel loaders

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WHEN THERE IS WORK TO BE DONE

DOWNTIME IS NOT AN OPTION

ENQUIRE ABOUT A CVA

WHAT IS A CUSTOMER VALUE AGREEMENT?

A Customer Value Agreement helps you keep your machine easy to own and ready to work.

Every CVA starts with a Hassle–Free maintenance, featuring genuine Cat® Parts, available for collection on schedule. Security Expert Support comes with Equipment Protection Plan (EPP) options to minimise surprise cost on covered repairs.

Peace of mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluids health monitoring.

BENEFITS OF A CUSTOMER VALUE AGREEMENT

HASSLE-FREE MAINTENANCE AND OWNERSHIP

With Genuine Cat® Parts available on schedule for maintenance. Ownership that includes helpful advice, easy parts instructions and eligibility to roll your Customer Value Agreement into one monthly machine payment.

SECURITY OF EXPERT SUPPORT

With Equipment Protection Plans that offer troubleshooting, diagnostics and repairs with Genuine Cat® Parts.

PEACE OF MIND FROM EQUIPMENT HEALTH MANAGEMENT

With easy access through VisionLink™ to monitor machine hours, location and key health alerts, as well as inspection results through Cat® Inspect.

HASSLE-FREE MAINTENANCE AND OWNERSHIP

With Genuine Cat® Parts available on schedule for maintenance. Ownership that includes helpful advice, easy parts instructions and eligibility to roll your Customer Value Agreement into one monthly machine payment.

SECURITY OF EXPERT SUPPORT

With Equipment Protection Plans that offer troubleshooting, diagnostics and repairs with Genuine Cat® Parts.

PEACE OF MIND FROM EQUIPMENT HEALTH MANAGEMENT

With easy access through VisionLink™ to monitor machine hours, location and key health alerts, as well as inspection results through Cat® Inspect.

With a CVA, you get more than just parts - you get peace of mind. Every CVA guarantees maintenance parts availability, so your equipment stays productive and downtime is minimised.

Choose a Confidence CVA, and you unlock even greater value: priority technician response and repair parts commitment, ensuring your machines are serviced and back on site, fast.

Why it matters:

Fast Response: Our 48-hour response commitment means you’ll have expert support by the end of the second business day after your initial contact. If we do not meet this commitment, you earn up to R20 000 credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP).

* Ts and Cs apply

FUEL PROMISE PROGRAM

Guaranteed fuel efficiency when you purchase a new CAT® machine and Customer Value Agreement.
If your machine exceeds its estimated fuel promise value, we'll reimburse the fuel cost difference.
Equipped with next generation technology, the new CAT® machines are geared for peak productivity and fuel efficiency. Enabling you to deliver projects on time and on budget.

CONVENIENCE CVA

WHAT YOU GET WITH CONVENIENCE

This CVA offers the convenience of the right parts, available for collection right on time, with the confidence of dealer repairs for covered Powertrain and Hydraulics failures.

GENUINE CAT PARTS WITH INSTRUCTIONS FOR SELF INSTALLATION

Planned maintenance kits align to PM events (PM 1-4 only) Parts and fluids (recommended) vary based on Operation and Maintenance Manual.

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through CAT® Inspect / VisionLink®. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through CAT® Inspect/ VisionLink®.

PERFORMANCE CVA

WHAT YOU GET WITH PERFORMANCE CVA

Performance is the next CVA* option when buying a new machine or owning a Cat Machine. It offers similar elements to Convenience, plus the benefit of more dealer service involvement. Let us show you what you get with Performance and why it might fit your operation.

GENUINE CAT PARTS WITH INSTRUCTIONS FOR SELF INSTALLATION

Planned maintenance kits align to PM events (PM 1-4 only) Parts and fluids (recommended) vary based on Operation and Maintenance. Get up to 18% off on PM kits.

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through CAT® Inspect / VisionLink®. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through CAT® Inspect / VisionLink®.

CAT FLUIDS WITH DEALER S•O•S ANALYSIS FOR FLUID HEALTH MANAGEMENT

Sampling schedule depends on Operation and Maintenance Manual.

DEALER-EXECUTED INSPECTIONS

Sampling schedule depends on Operation and Maintenance Manual.

CONFIDENCE CVA

WHAT YOU GET WITH CONFIDENCE

Confidence is the third CVA* option when buying a new machine or owning a Cat Machine. This option provides the highest level of machine protection and dealer service involvement.

GENUINE CAT PARTS WITH INSTRUCTIONS FOR SELF INSTALLATION

Planned maintenance aligns to PM events (PM 1-4 plus milestone PM’s i.e. PM 3K, PM 5k etc). Get up to 18% off PM kits.

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through CAT® Inspect / VisionLink®. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through CAT® Inspect / VisionLink®.

CAT FLUIDS WITH DEALER S•O•S ANALYSIS FOR FLUID HEALTH MANAGEMENT

Sampling schedule depends on Operation and Maintenance Manual.

DEALER-EXECUTED INSPECTIONS

Results viewable and shareable in CAT® Inspect app - PMs and annual TA1 inspections.

EXPERT DEALER PERFORMED REPAIRS

Our highly trained technicians will execute the repairs planned as part as the agreement, bringing you the confidence that you will have maximum machine availability. - Instead of paying for maintenance or repairs as they are needed, you could pay one flat rate enabling you to manage your budget effectively.