MAINTENANCE, SERVICE AND EXPERT SUPPORT

MINIMISE DOWNTIME & REDUCE MAINTENANCE COSTS

Because we understand that our customers all have different needs, we believe in offering a choice of value driven solutions, from the simplest maintenance agreement to a comprehensive Maintenance and Repair Contract (MARC). In addition, we provide operator training and site severity assessments to connect our equipment management systems with yours.

min_downtime@1x

CUSTOMISED TO SUIT YOU

As its name suggests, our Customer Value Agreements (CVA) are created to add real value to your business in the short and long run. Each agreement is tailored to suit your specific business and range from simple preventative maintenance kits and scheduled servicing to sophisticated total cost performance guarantees.

While our CVAs are tailored to your requirements, all CVAs come with the following:

Hassle-free ownership

CVAs bring together dealer advice, easy parts acquisition, plus options for flexible payment terms.

Hassle-free maintenance

Getting the right Genuine Cat® Parts delivered to the right place at the right time makes it easier for maintenance to get done. Service options are flexible to meet your needs.

Expert dealer support

CVAs are customised plans that offer troubleshooting, diagnostics and repairs with Genuine Cat® Parts. If you need trained technician assistance, there are options for that too.

Peace of mind from equipment health management

You get easy access to monitoring tools with a CVA. Digital tools give you the ability to access important operating parameters for your business anywhere you have an internet connection.

When you consider that after-failure component repairs cost 30 to 50 per cent more than before-failure interventions, our CVAs are designed to avoid unplanned downtime and increased maintenance costs.

TALK TO US
image00001-1

GET THE RIGHT ADVICE STRAIGHT FROM THE SPECIALISTS

Barloworld Equipment’s product specialists provide wide ranging support and advice on CAT® engines, hydraulics, undercarriages, ground engaging tools, fluids, drive trains and filters and other parts and components that impact on the reliability, longevity and profitability of your CAT® machine.
20191111 174918 Cat South Africa 01 DSC08745-1

ACCESSIBLE TECHNICAL SUPPORT AND ASSISTANCE

Over 70% of Barloworld Equipment’s employees work in our service department with well over 150 learners in training at any one time. Responsible for all technical enquiries, our Service Department have the capacity, management skills and technical competency to provide support for all our customers.
C616434 2

IN A LEAGUE OF ITS OWN

A world-class facility, the Barloworld Equipment Repair Centre (BRC) is one of the largest and most advanced Caterpillar service centres in southern Africa. It offers a range of repair and maintenance services for CAT® equipment, including engines, hydraulics, undercarriages and more.

ISO 9001 certified and staffed by trained technicians equipped with advanced diagnostic tools, the BRC helps you maintain your equipment for optimum performance and reduced downtime.

TALK TO US
CVASeal_Final_Black-01_ 1

Our Customer Value Agreements do just that. Add value CAT® Customer Value Agreements (CVAs) are easy ownership plans fit to your business needs in order to extend equipment life and maximize your investment. Whatever your industry, whatever your CAT® product — keeping it in excellent condition means more production and lower costs. That’s a CVA.