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WHAT IS A CUSTOMER VALUE AGREEMENT?

A Customer value Agreement helps you keep your machine easy to own and ready to work.

Every CVA starts with a Hassle – Free maintenance, featuring genuine Cat Parts, delivered right on schedule, right to your location. Security expert dealer comes with EPP(Equipment Protection plan) options to minimize surprise cost on covered repairs.

Peace of mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluids health monitoring.

Hustle-Free Ownership means all element of CVA are part of one agreement and includes flexible payment for your machine and maintenance.

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As its name suggests, our Customer Value Agreements (CVAs) are created to add real value to your business. Each agreement is tailored to our customer's specific business and range from simple preventative maintenance kits and scheduled servicing to sophisticated total cost performance guarantees.

OUR VALUE PROMISES AVAILABLE TO YOU:

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CONVENIENCE CVA

WHAT YOU GET WITH CONVENIENCE

This CVA offers the convenience of the right parts, delivered to your door, right on time, with the confidence of dealer repairs for covered Powertrain and Hydraulics failures.

 

GENUINE CAT PARTS DELIVERED WITH INSTRUCTIONS FOR SELFINSTALLATION

Planned maintenance kits align to PM events (PM 1-4 only) Parts and fluids (recommended) vary based on Operation and Maintenance Manual

 

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through Cat inspect/ vision link. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through Cat inspect/ vision link.

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PERFORMANCE CVA

WHAT YOU GET WITH PERFORMANCE CVA

Performance is the next CVA* option when buying a new machine or owning a Cat Machine. It offers similar elements to Convenience, plus the benefit of more dealer service involvement. Let us show you what you get with Performance and why it might fit your operation.

 

GENUINE CAT PARTS DELIVERED WITH INSTRUCTIONS FOR SELFINSTALLATION

Planned maintenance kits align to PM events (PM 1-4 only) Parts and fluids (recommended) vary based on Operation and Maintenance Manual Up to 26% of on PM Kits Get up to 12% on Cat Fluids

 

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through Cat inspect/ vision link. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through Cat inspect/ vision link.

 

CAT FLUIDS WITH DEALER S•O•SSM ANALYSIS FOR FLUID HEALTH MANAGEMENT

Sampling schedule depends on Operation and Maintenance Manual.

 

DEALER-EXECUTED INSPECTIONS

Sampling schedule depends on Operation and Maintenance Manual.

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CONFIDENCE CVA

WHAT YOU GET WITH CONFIDENCE

Confidence is the third CVA* option when buying a new machine or owning a Cat Machine. This option provides the highest level of machine protection and dealer service involvement.

 

GENUINE CAT PARTS DELIVERED WITH INSTRUCTIONS FOR SELFINSTALLATION

Planned maintenance aligns to PM events (PM 1-4 plus milestone PMs i.e. PM3K, PM 5K, etc.) Up to 26% of on PM Kits Get up to 12% on Cat Fluids

 

CONNECTED MACHINE DATA AND INSIGHTS

Actionable insights and get S.O.S results through Cat inspect/ vision link. Machine data such as hours, location, fuel burn and maintenance alerts - Perform inspections and share results through Cat inspect/ vision link

 

CAT FLUIDS WITH DEALER S•O•SSM ANALYSIS FOR FLUID HEALTH MANAGEMENT

Sampling schedule depends on Operation and Maintenance Manual

 

DEALER-EXECUTED INSPECTIONS

Results viewable and shareable in Cat Inspect app - PMs and annual TA1 inspections

 

EXPERT DEALER PERFORMED REPAIRS

Our highly trained technicians will execute the repairs planned as part as the agreement, bringing you the confidence that you will have maximum machine availability. - Instead of paying for maintenance or repairs as they are needed, you could pay one flat rate enabling you to manage your budget effectively.

FILL IN YOUR DETAILS BELOW OR CALL 011 929 0008 FOR MORE INFORMATION