Your Power Questions Answered

This depends on the availability of technicians and the amount of load shedding that might be happening.

We endeavour to help all customers within 12 hours however priority is given to customers who have a signed maintenance agreement in place.

A signed quotation with a purchase order/Proof of payment.

It is also part of our ISO certification and quality process requirement to record a transaction between a customer and Barloworld.

We use all documentation and warranty requests to build a history on our products.

Yes, but with limited resources. We operate on a rotation skeleton staff after hours.

Yes, 24 hour support is available to all customers who have an approved account.

Yes, all CAT parts are supplied with warranty of 1 year

Yes, Barloworld service department offers an one year warranty on labour.

Yes, Barloworld offers oil, coolant and fuel sampling services along with detailed analysis of the fluids.

Yes, the Barloworld Aftermarket department offers a wide range of options for maintenance on customer equipment.

Yes, Barloworld uses various Caterpillar Platforms to monitor customers equipment. Customers who have an agreement in place with Barloworld can benefit from Free monitoring services.

Yes, customers who use the online platforms will be given a discount on Parts , but not on fluids.

Yes, Barloworld does supply Caterpillar oils for all engine applications. Caterpillar oil is specially designed and manufactured for Caterpillar engines.

Yes, Barloworld offers a range of engine overhaul and engine replacement options using our state of the art engine repair facilities, or using CAT REMAN options best suited to the customers’ requirements.